KartShri Privacy Policy
Effective Date: August 31, 2025
Last Updated: August 31, 2025
KartShri (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your data when you use our website www.kartshri.com, mobile app, and Google WebView-based service, all of which are built on the WooCommerce and WCFM Marketplace (WCFM Shopping App) platforms. By using our services, you agree to the terms outlined in this Privacy Policy.
---1. Information We Collect
When you interact with KartShri, we collect various types of information to provide and improve our services.
Personal Information:
We collect personal information you provide directly when you create an account, place an order, or interact with our services. This includes:
- Name
- Email address
- Phone number
- Shipping address
- Login credentials (collected via forms and server logs for account access)
Microphone Data (Optional):
With your explicit consent, we may access your microphone to enable live support voice calls. This functionality is facilitated by our third-party service provider, 3CX. This data is used only during the call and isn't stored by us. You can choose whether to grant this access.
Location Data (Optional):
With your explicit consent, we may collect your precise location to provide personalized services, such as finding nearby stores, enabling location-based recommendations, or facilitating delivery tracking. You can choose whether to grant this access.
File Access (Optional):
With your explicit consent, we may access image files to enable file uploads for features such as custom product designs. No other media files are accessed.
Payment Information:
We provide multiple payment options, including Cash on Delivery (COD) and online payments. For online transactions, we use a third-party payment gateway, Razorpay, to securely process your payments. When you make a payment, you are redirected to Razorpay's secure environment. We do not collect, store, or have access to your sensitive payment details such as credit card numbers, CVV, or net banking credentials. We only receive information from Razorpay that is necessary to confirm your payment, such as a transaction ID and payment status.
Non-Personal Information:
We also collect data that doesn't directly identify you but helps us understand how our services are used and how to improve them. This includes:
- IP address
- Device information (e.g., model, operating system version)
- Browser type
- Usage data through Analytics SDKs
WooCommerce and WCFM Specific Data:
As our platform is built on WooCommerce and leverages the WCFM Marketplace (WCFM Shopping App), we also collect data related to your shopping activities and vendor interactions:
- Order history and details (products purchased, quantities, prices)
- Shopping cart contents
- Wishlist items
- Vendor interactions and ratings (if you interact with different vendors through WCFM)
- Product reviews and comments you submit
Google WebView Data:
When you use our Google WebView-based service, we collect:
- Device information and browser-related data to ensure smooth operation of web-based features.
- Cookies and local storage data to support features requiring JavaScript, such as live support calls and analytics.
2. How We Use Your Information
We use the collected information for the following purposes:
- Process online payments securely through our payment gateway partner, Razorpay, and fulfill your orders placed through WooCommerce.
- Provide customer support, including live support voice calls (if you've granted microphone access).
- Personalize product recommendations and offers based on your shopping history and preferences within our WooCommerce store.
- Send marketing emails (only with your explicit opt-in consent).
- Detect fraud or abuse and maintain the security of our platform.
- Enhance user experience and improve app performance for both the main app and Google WebView components.
- Enable location-based services, such as finding nearby stores or delivery tracking (if you've granted location access).
- Allow file uploads for custom product designs or other user-initiated features (with your consent).
- Facilitate smooth operation through Google WebView, including interaction with web content and services.
- Manage vendor activities and interactions if you are using the WCFM Shopping App features.
3. Cookies & Tracking
Our app and website use JavaScript to enable features such as live support calls and analytics. Session cookies are used to maintain login sessions, and persistent cookies may be used for analytics to improve user experience.
You can manage cookies via your device or browser settings. Note that disabling cookies may affect the functionality of features like live support, personalized content, and your shopping experience on our WooCommerce store.
Analytics SDKs collect anonymized usage data to improve app performance and user experience.
---4. Third-Party Services & SDKs
We use the following third-party services to enable smooth operation of our services:
- WooCommerce: Our core e-commerce platform that manages products, orders, and customer accounts.
- WCFM Marketplace (WCFM Shopping App): Facilitates vendor management, multi-vendor capabilities, and enhances the shopping app experience.
- Razorpay: Our secure payment gateway for processing online payments. We do not store your sensitive financial data. We recommend you review their privacy policy for more details.
- 3CX: Used to facilitate live voice support calls between you and our support team. We do not record or store these calls.
- Shipday: Order tracking and shipping logistics (Please refer to their Privacy Policy for details).
External Links:
Our app may include links to other external services (e.g., social media platforms like Instagram, YouTube, or messaging apps like WhatsApp). Accessing these links may require your explicit consent via a dialog prompt and may open in external applications, potentially sharing limited data (e.g., your phone number if you choose to initiate a WhatsApp chat). You agree to comply with the privacy policies of these external services, and we are not responsible for their practices.
We do not sell your data to any third party.
---5. Data Security
We implement robust security measures to protect your information:
- SSL encryption for secure transactions.
- Restricted access to user data.
- Regular security audits and data protection practices.
In case of a data breach, we will notify you and the relevant authorities (e.g., Data Protection Board under India’s DPDP Act) within 72 hours via email.
---6. Your Rights
You have control over your personal data:
- You may update or delete your account data at any time through your account settings within the app or on our website.
- You can unsubscribe from marketing emails by clicking the "unsubscribe" link in the email.
- You can grant or revoke consent for microphone, location, or file access via your device settings.
- To request data deletion or portability, please email us at info@kartshri.com.
For more details on your rights and our data handling practices, please refer to our Terms and Conditions.
---7. Children’s Privacy and Age Definition
Our services are generally intended for users who are 18 years of age or older.
- We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.
- For users between the ages of 13 and 17 (inclusive), while they may browse our services, certain features requiring personal information (like creating an account or making a purchase) may require explicit parental or guardian consent in accordance with applicable laws, including India’s Digital Personal Data Protection Act (DPDP) 2023 and the Children’s Online Privacy Protection Act (COPPA) where applicable. We will implement mechanisms to obtain such consent if we permit these age groups to use features that collect personal data.
If you are a parent or guardian and believe your child under 18 has provided us with personal information without your consent, please contact us immediately at info@kartshri.com.
---8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Changes will be posted with a new effective date at the top of this page. We will notify you of significant changes via email or an app notification.
---9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: info@kartshri.com
- Phone: +91-9509039935
- Address: Joura Road, Morena, Madhya Pradesh 476001, India