Privacy Policy

Privacy Policy

Effective Date: 13 April 2025

Last Updated: 13 April 2025

KartShri (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and protect your data when you use our website www.kartshri.com, mobile app, and Google WebView-based service. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

Personal Information:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Login credentials (collected via forms and server logs)

Microphone Data:

With your explicit consent, we may access your microphone to enable live support voice calls through our third-party provider, 3CX. This data is used only during the call and is not stored by us.

Location Data:

With your explicit consent, we may collect your approximate or precise location to provide personalized services, such as finding nearby stores, enabling location-based recommendations, or facilitating delivery tracking.

File Access (Optional):

With your explicit consent, we may access image files to enable file uploads for features such as custom product designs. No other media files are accessed.

Payment Information:

Payment details are securely processed via Razorpay and are not stored by us.

Non-Personal Information:

  • IP address
  • Device information (e.g., model, OS version)
  • Browser type
  • Usage data through Analytics SDKs (e.g., Firebase)

Google WebView Data:

  • Device information and browser-related data to ensure smooth operation of web-based features.
  • Cookies and local storage are used to support features requiring JavaScript, such as live support calls and analytics.

2. How We Use Your Information

We use the collected information to:

  • Process and fulfill your orders
  • Provide customer support, including live support voice calls via 3CX
  • Personalize product recommendations and offers
  • Send marketing emails (only with your explicit opt-in consent)
  • Detect fraud or abuse
  • Enhance user experience and improve app performance
  • Enable location-based services, such as finding nearby stores or delivery tracking (with your consent)
  • Allow file uploads for custom product designs or other user-initiated features (with your consent)
  • Facilitate smooth operation through Google WebView, including interaction with web content and services

3. Cookies & Tracking

Our app uses JavaScript to enable features such as live support calls and analytics. Session cookies are used to maintain login sessions, and persistent cookies may be used for analytics to improve user experience.

You can manage cookies via your device or browser settings. Note that disabling cookies may affect features like live support or personalized content.

Google Analytics and Firebase SDKs collect anonymized usage data to improve app performance and user experience.

4. Third-Party Services & SDKs

We use third-party services to enable smooth operation, including:

  • Razorpay, UPI, Net Banking – Secure online payments (Privacy Policy)
  • Delivery Partners – Shipping and delivery logistics
  • PC Designer – Custom print design
  • QikInk – Fulfillment of custom-printed products (Privacy Policy)
  • Shipday – Order tracking and shipping logistics (Privacy Policy)
  • 3CX – Live support voice calls using microphone data
  • Google Analytics & Firebase – App performance and usage tracking (Privacy Policy)

External Links:

Our app includes links to third-party services such as Instagram, YouTube, and WhatsApp. Accessing these links requires your explicit consent via a dialog prompt and may open in external apps, potentially sharing limited data (e.g., phone number for WhatsApp). You agree to comply with the privacy policies of these services, and we are not responsible for their practices.

These services access only necessary information and follow strict privacy standards. We do not sell your data to any third party.

5. Data Security

  • SSL encryption for secure transactions
  • Restricted access to user data
  • Regular security audits and data protection practices
  • In case of a data breach, we will notify you and the relevant authorities (e.g., Data Protection Board under India’s DPDP Act) within 72 hours via email.

6. Your Rights

  • You may update or delete your account data at any time through your account settings.
  • You can unsubscribe from marketing emails.
  • You can grant or revoke consent for microphone, location, or file access via device settings.
  • To request data deletion or portability, email us at info@kartshri.com.
  • For more details, refer to our Terms and Conditions.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors and comply with the Children’s Online Privacy Protection Act (COPPA) and India’s Digital Personal Data Protection Act (DPDP) 2023. Parental consent is required for any data collection from minors.

8. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted with the new effective date at the top of this page, and we will notify you via email or app notification.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: info@kartshri.com
  • Phone: +91-9509039935
  • Address: Joura Road, Morena, Madhya Pradesh 476001, India