KartShri – Cancellation & Refund Policy

🛍️ KartShri – Cancellation and Refund Policy

Effective Date: 31 January 2025

Last Updated: 13 April 2025

At KartShri, we strive to ensure your satisfaction with every purchase. This Cancellation and Refund Policy outlines the conditions under which you can request returns, replacements, or refunds for products purchased through our website (www.kartshri.com) or mobile app. By shopping with us, you agree to this policy, our Terms and Conditions, and our Privacy Policy.

1. Return Eligibility

Returns can be requested for most products within 7 days of delivery, except for specific perishable or custom items outlined below. To initiate a return, contact our support team at info@kartshri.com or +91-9509039935.

🔹 Fresh Vegetables & Fruits

  • Due to their perishable nature, fresh vegetables and fruits are non-refundable.
  • If the product is damaged or spoiled at the time of delivery, we will provide a replacement if reported within 60 minutes of delivery.
  • Please inspect the items immediately upon delivery and notify us promptly via email or phone.

🔹 Groceries (Non-Perishable Items)

  • Return requests can be made within 2 days of delivery in the following cases:
    • Product is expired or damaged.
    • Wrong product delivered.

🔹 All Other Products

  • Return requests can be raised within 7 days of delivery if:
    • The product is damaged or defective.
    • The wrong item was delivered.
    • The item differs significantly from the description on the product page.

2. Refund & Payment Processing

  • Refunds are processed through Razorpay, UPI, or the original payment gateway used for the purchase (Razorpay Terms).
  • Refund processing time depends on your bank or payment provider, typically within 5–10 business days.
  • If you do not receive your refund within 10 business days, please contact your bank or payment provider, or reach out to us for assistance.
  • All refund-related data is handled securely in accordance with our Privacy Policy and India’s Digital Personal Data Protection Act (DPDP) 2023.

3. Exceptions (Non-Refundable Cases)

  • Incorrect address or contact details provided by the customer.
  • Service-based products, custom orders (e.g., personalized designs uploaded via the app), or subscriptions are non-refundable once activated or processed.
  • Return or refund requests raised beyond the allowed time periods (60 minutes for perishables, 2 days for groceries, 7 days for other products).

4. Contact Us

For any return, replacement, or refund inquiries, please reach out to us:

  • 📧 Email: info@kartshri.com
  • 📍 Address: Joura Road, Morena, Madhya Pradesh 476001, India
  • 📞 Customer Care: +91-9509039935

You can also use our live support feature (powered by 3CX, 3CX Terms) via the app for immediate assistance.

For more details, refer to our Terms and Conditions and Privacy Policy.